Returns & Exchanges
We guarantee our merchandise to be free of manufacturing defects and will accept any defective item for refund or exchange with proof of purchase as long as it is reported to us within 14 days. Any defective products reported after the 14 day limit is ineligible for exchange, refund, or store credit. Please make sure to report your defective products in a timely manner.
Please note, normal wear and tear over time is expected and natural and thus does not count as defective. If for any reason you are not satisfied with your product, we will gladly accept your timely return of unwashed, unworn, unused or defective merchandise. Used merchandise cannot be returned. Returned merchandise should include original packaging and tags and be in the same condition as when it was received. We do not accept returns on products that were not purchased via this website.
Returns and exchanges are accepted within 30 days of receipt of merchandise. Merchandise received after 30 days will be subject to a 15% restocking charge and will only be accepted at our discretion.
Please do note for returns that come with a promotional gift, the gift must also be returned in order to receive a full refund. If the promotional gift is not returned, we will refund the amount minus the value of the gift.
All final sale items are not eligible for return or exchange.
Customer is responsible return shipping. We recommend an insured service with tracking ability. This will provide you with recourse on your packages as we cannot accept responsibility for lost packages.
Return Process Guide
1. To start your return, please click HERE.
2. Enter your order number and zip code.
3. Select the item you wish to return, fill out the forms, review the return details, and submit it.
4. The returns page will notify you that your return has been submitted and allow you to download a return shipping label & return slip. The same label & return slip will also be sent to your e-mail address in your return confirmation.
5. Print the return slip and put it inside the package as this is needed to identify your order and process the return efficiently. Print the return label and affix it on the outside of the package. Drop-off the package at a UPS location.
7. After the return has been delivered to our warehouse, please allow 5 to 10 business days for us to process your refund or exchange.
Refunds: Please allow 3 to 7 business days or 1 to 2 billing cycles for the credit to appear on your statement.
Exchanges: AFTER we process your exchange, we will ship out the exchange on the same or next business day. Their tracking number will be sent to your e-mail address on the next day after it shipped.
Please note that requested exchange item(s) cannot be held for the return. We suggest you place the another order for the size you need and send back the original for a refund if you are in a rush.
If you have any questions, e-mail email@example.com or call us from 9 AM to 5:00 PM PST. Thank you.